Invoice Terms & Conditions

1. General Overview

These Terms & Conditions (“Terms”) apply to all invoices issued by NexusTech Services (“we”, “our”, “us”) for services provided to the client (“you”, “your”). By making a payment or accepting a quotation, you acknowledge and agree to these Terms.

2. Payment Terms

All invoices are payable within seven (7) calendar days of the issue date unless otherwise agreed in writing.
Payment deadlines apply to all invoices, including one-off services, subscription fees, or monthly plan renewals.
Payment constitutes acceptance of these Terms.

3. Accepted Payment Methods

Preferred Method:
💳 Bank Transfer — our most cost-effective payment option
Please check your invoice for Bank Details or Call the Office
Reference: Please include your invoice number as the payment reference

Other Accepted Methods:
Debit/Credit Card — available for your convenience (though processing costs are higher for us)
Direct Debit — available upon request for approved clients

4. Late Payments & Fees

• Invoices not paid within 7 days of the due date are considered overdue.

• A late fee of 5% of the invoice total may be applied to overdue balances.

• Continued non-payment may result in suspension of services, including hosting, VoIP, social media management, or technical support.

• Unpaid invoices exceeding 30 days may be referred to a debt recovery agency and may incur additional administrative or legal costs.

5. Monthly Plans & Subscriptions

• All recurring services (including website hosting, device management, VoIP, and social media management) operate on a minimum 12-month term unless otherwise stated.

• Clients must provide 60 days’ written notice to cancel or modify a recurring plan.

• Monthly plan invoices are issued on the 1st of each month and are due within 7 days.

• Services remain active and maintained for the duration of the agreement, provided payments are up to date.

6. One-Off Services

• Invoices for one-off work (such as design projects, installations, or consultations) may be issued at any time.

• Unless otherwise stated in a signed proposal, these invoices are due within 7 days of issue.

• Work may be paused or withheld until full payment is received.

7. Ownership & Intellectual Property

• All deliverables, content, and materials remain the property of NexusTech Services until full payment has been received.

• Upon settlement, ownership of final deliverables transfers to the client, excluding any third-party software, licenses, or hosted systems used to provide the service.

• We reserve the right to retain copies of work for portfolio, support, or legal purposes.

8. Service Suspension & Termination

• We reserve the right to suspend or terminate services in the event of:
  Non-payment or repeated late payments
  Breach of these Terms
  Misuse of the provided systems or platforms

Suspension does not remove your obligation to pay any outstanding or remaining contract amounts.

9. Refunds

• Refunds are not available for completed or partially delivered services unless required by law.

• Any approved refund is issued solely at the discretion of NexusTech Services and may take up to 14 days to process.

10. Data Protection & Confidentiality

• NexusTech Services handles all client data in accordance with UK GDPR and the Data Protection Act 2018.

• All login credentials, business data, and client materials are treated as confidential and will not be shared with third parties except where required for service delivery (e.g., domain registrars, software vendors).

11. Liability

• NexusTech Services shall not be liable for indirect, incidental, or consequential losses, including downtime, data loss, or third-party failures.

• Our total liability for any claim is limited to the total amount paid by the client in the preceding three (3) months for the relevant service.

12. Pricing & Adjustments

• Prices may be reviewed periodically to reflect changes in operational costs or third-party provider fees.

• Clients will be given at least 30 days’ written notice of any price adjustments.

13. Disputes

• Any invoice disputes must be raised within 7 days of receipt.

• Disputes must be submitted in writing to accounts@nexustechservices.co.uk and will be addressed within a reasonable timeframe.

14. Governing Law

These Terms and all related transactions are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

15. Contact Information

For billing or payment queries, please contact:
📧 accounts@nexustechservices.co.uk
📞 01539 329330
🌐 nexustechservices.com/tandc

Thank you for choosing NexusTech Services — we value your business and appreciate your prompt payment.