Contact us

Get in touch

Whether you need urgent support, a security upgrade, or friendly advice, we’re here to help.

Phone & Whatsapp

Email

General

Support

Accounts

Address

Kendal House
Murley Moss Business Park
Oxenholme Road
Kendal
LA9 7RL

(Visits by appointment only)

a black and white photo of a white wall
a black and white photo of a white wall

Business Hours

Available 24/7, 365 days a year

For critical incidents affecting business continuity.
Emergency call-out rates apply.

Emergency Support (Existing Clients)

Monday – Friday: 18:00 – 20:00
Saturday: 13:00 – 20:00
Sunday: 08:00 – 20:00

For urgent issues such as internet or system outages. Enhanced rates apply.

Urgent Support

Monday – Friday: 08:00 – 18:00
Saturday: 09:00 – 13:00
Sunday: Closed

For general IT assistance, troubleshooting, and routine support queries.

Standard Support

Common Questions

What services do you provide?

We offer a wide range of IT services, including:

  • Computer repairs & upgrades

  • Networking setup & support

  • CCTV installation & maintenance

  • Access control systems

  • VoIP phone systems

  • Website design & hosting

  • PAT testing

  • Remote and onsite technical support
    If you're not sure what you need, just ask — we’re happy to advise.

Do you support both home users and businesses?

Yes. NexusTech Services works with individuals, small businesses, charities, and larger organisations. We tailor every solution to suit your needs and budget.

How much do your services cost?

Pricing depends on the service required. We offer clear, upfront quotes before any work is carried out.
For regular support, we also offer:

  • Monthly management plans

  • Device Management Plans

  • Website & VoIP packages
    Just contact us for a personalised quote.

How do I book a call-out or support session?

You can book support easily via:

Do you offer emergency or out-of-hours support?

Yes — we provide priority emergency support for urgent issues such as outages, security concerns, and critical failures. Out-of-hours rates apply.

What areas do you cover?

We are based in Kendal and cover Cumbria, the Lake District, Lancashire, and surrounding areas. Remote support is available UK-wide.

Are you insured?

Yes. NexusTech Services is fully insured for:

  • Public liability

  • Professional indemnity

  • Cyber liability

Absolutely. Most issues can be resolved quickly via remote access. If an on-site visit is needed, we’ll arrange one promptly.

Do you provide remote support?
Do you supply equipment as well as install it?

Yes. We source high-quality hardware including PCs, laptops, CCTV systems, access control devices, and VoIP handsets. All products come from trusted suppliers with warranty options.